FAQs
How do you ship?
All orders from Phyllis & Elsie are shipped USPS priority mail, and a tracking number will be provided with your shipping notification.
How long will it take to receive my order?
WildWhere pieces are cast by a small local family-run casting company and finished by hand in my studio. I make all other pieces individually in my studio. I do my best to turn in-stock orders around as quickly as possible, typically within 2-3 business days.
Rings that are sized to fit will be shipped within 7 business days. If you are ordering a piece that is not in stock I will contact you with an estimated shipping date, as custom orders may take a few weeks to receive. If you need something by a specific date or would like to expedite shipping, please make sure to leave a note at checkout and/or email me at phyllisandelsie@gmail.com. I will always do my best to accommodate your requests and appreciate your understanding and patience.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to purchase/ delivery.
What is the return policy?
If you are not fully satisfied with your purchase, Phyllis & Elsie will accept some items for return or exchange. Please contact me within 24 hours of receiving your item if you wish to return it. Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order. If you would like to make an exchange or return, please email phyllisandelsie@gmail.com for a return/exchange authorization and to purchase a return shipping label.
For your protection, please pack your returns in the original box, return your order with an insured courier and retain your receipt. Phyllis & Elsie is not responsible for returned items damaged or lost in transit. Once your exchange is processed, your new piece will be shipped back out to you. Shipping charges for exchanges are the buyer’s responsibility.
** Sized to order rings, ,Custom Jewelry and Special Orders are NOT eligible for return/exchange.**
What Type of Warranty do you offer?
Phyllis & Elsie products are covered by a limited lifetime guarantee against any manufacturers defect in material or workmanship but it does not cover neglect or abuse. If a stone is lost due to bent, damaged, or worn out setting, Phyllis & Elsie is not responsible for the replacement of the stone. As with any delicate artistic creation, care must be taken to insure years of enjoyment. If you notice a stone coming loose, clasp failing, etc, please store the jewelry safely and contact me right away to arrange a repair.
We are committed to providing our treasured customers with the best service possible. Our primary goal is to satisfy you and make your online buying experience as pleasant as possible. We understand that purchasing jewelry over the internet can feel risky.
Custom designed pieces that we altered or personally made according to your designs are NOT returnable.
How do I care for my jewelry?
Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time.
The majority of our collection consists of .925 sterling silver and can be cleaned with a polishing cloth. On sterling silver pieces the metal may darken or tarnish with normal wear. Most of our sterling silver already has an oxidized finish to accentuate details and texture. We recommend gently wiping the metal surface with a polishing cloth. Please do NOT dip any Phyllis & Elsie piece in jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.
Sterling silver will stay relatively clean if worn frequently, but may oxidize (turn dark) quickly when not in use. Storing silver jewelry in a dry, air-tight container with an anti-tarnish strip will help minimize oxidation and reduce the need for polishing.
All of the stones we use are natural gemstones, therefore they will vary in shape, size and color. Inclusions can be seen in natural stones and are a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing pastes or ultrasonic cleaners.
Opal care: Avoid bleach, chemicals, cleaners, perfumes & other harsh chemicals. Clean with a soft brush, cool water, and mild soap. Never dip in jewelry cleaner or saturate in liquid.
Read more about jewelry care in our blog post here
What is your repair policy?
We will repair any design purchased through phyllisandelsie.com, if possible. Depending on the nature of the damage, a repair fee may apply. We do not repair jewelry from other jewelers. Please direct repair inquiries phyllisandelsie@gmail.com.
How do I figure out my ring size?
The best way to figure out your ring size is to go to a jewelry store and have the sizing done professionally. This is particularly important for some of the WildWhere rings, which have wide bands and therefore fit more snugly. If this is not feasible, try findmyringsize.com to use a manual ring sizing guide to help figure out your size. *Please note this is only a guide therefore we cannot be responsible for incorrect ring size determination. Many of our rings are sized to order and are not returnable. Please contact us with any questions with regard to ring-sizing at phyllisandelsie@gmail.com.
What is your privacy policy?
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status. You can read our full Privacy Policy here
How can I contact Phyllis & Elsie?
Email: phyllisandelsie@gmail.com
Phone: (781) 609-7738