Refund policy
What is the return policy?
If you are not fully satisfied with your purchase, Phyllis & Elsie will accept some items for exchange or return. Please contact me within 24 hours of receiving your item if you wish to exchange or return it. Please ensure that the item is returned in new and re-saleable condition within 7 business days from the delivery date of your order. If you would like to make an exchange, please email phyllisandelsie@gmail.com for an exchange authorization form and to purchase a return shipping label. Exchanges cannot be processed without an authorization form. For your protection, please pack your returns securely in the original box, and retain your shipping receipt. Return shipping will be USPS Priority Mail with signature on delivery. Phyllis & Elsie is not responsible for items damaged or lost in transit. Once your exchange is processed, your new piece will be shipped back out to you. Shipping charges for returns and exchanges are the buyer’s responsibility.
**Custom designed pieces that I altered or personally made according to your designs are NOT returnable.**
What Type of Warranty do you offer?
Phyllis & Elsie products are covered by a limited lifetime guarantee against any defect in material or workmanship but it does not cover neglect or abuse. If a stone is lost due to bent, damaged, worn out, or other failure of setting, Phyllis & Elsie is not responsible for the replacement of the stone. As with any delicate artistic creation, care must be taken to insure years of enjoyment. If you notice a stone coming loose, clasp failing, etc, please store the jewelry safely and contact me right away to arrange a repair.
I am committed to providing my treasured customers with the best service possible. My primary goal is to satisfy you and make your online buying experience as pleasant as possible. I understand that purchasing jewelry over the internet can feel risky. If you have any questions or concerns about ordering with us please reach out to phyllisandelsie@gmail.com. This is a one-person business so you will be connected directly to the person who will handle all of your needs.